Importance of scope and limitation in research paper
based on the problem statement mentioned before, the following questions are constructed: What are the Limitations of the current UUM Postgraduate CAS help desk system? In addition to the two benefits that we have mentioned before there are some other important benefits of using Online Helpdesk Systems and they are as follows: Improved help desk service quality as all inquiries or problems are immediately taken action timely identification, diagnosis and. This tool provides the users or customer with an easy way of connecting with the technical support employees and within a convenient time. Neither you, nor the coeditors you shared it with will be able to recover it again. After one of the technical support employees replies this ticket, he/she will change the status of this ticket to be Waiting for reply which means the ticket has been replied by the suitable technical support employee and its status now is Waiting the user. The system allows them to track problems by assigned person, assigned group, for a specific user and many other ways. In order to provide consistent and quality support to the students, staff and lecturers. The primary benefit of self-service is the ability to offer customers some form of support 24 hours a day, seven days a week. Limitations are factors that the researcher encounters that inadvertently narrow the scope of the study.
Delimitations explain why a students and discipline essay in malayalam researcher has chosen to do or not do something. In addition, UUM-CAS postgraduate students can navigate FAQ section which contains a groups of frequently asked questions that are related to UUM-CAS Postgraduate department at UUM and they can find their problem or inquiry there. Chapter Two: this chapter covers the literature review which is the previous related works that been done before. For example, if the help desk employees see that there are questions that come out from users several times, then they can simply organize these questions by added them to the proper group of FAQ section so the users can find it there before they. Reference Copied to Clipboard. Introduction.0 Background, nowadays, a technical support service plays a main role in a Universitys ability to assist their students, staff and lecturers who really need some information and technical support guides. Thesis consultants, check the Thesis Tutorial Videos here - Thesis/Dissertation Videos, scope and limitations of the Study. Implementing Online Helpdesk System, management can have a single point of contact with the users and resolve their problems (Czengel, 2001).